SHIPPING POLICY

Introduction

At UK Vitalis Health Ltd, we strive to provide efficient and timely shipping for all our products. This Shipping Policy outlines how we handle shipping, delivery times, shipping fees, and your rights as a customer under UK law.

Shipping Areas

We currently ship to addresses within the United Kingdom. At this time, we do not offer international shipping.

Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing times may be delayed. In such cases, we will notify you via email.

Delivery Times

Delivery times may vary depending on the shipping method selected and your location. Generally, you can expect the following delivery times:

- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days (where available)

Please note that these are estimated delivery times and actual delivery dates may vary due to factors outside our control, including but not limited to carrier delays, holidays, or incorrect addresses.

Shipping Fees

Shipping fees will be calculated and displayed at checkout based on the shipping method chosen and the destination of your order. We offer free shipping on orders over £100.00 for standard delivery.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information that allows you to monitor the status of your delivery.

Delays and Issues

If you do not receive your order within the estimated delivery period, please contact us at support@vitalis-health.co.uk. We will work with the shipping carrier to resolve the issue.

Returns and Damaged Goods

If your order arrives damaged or incorrect, you have the right to request a refund, replacement, or repair under the Consumer Rights Act 2015. Please contact us within 14 days of receiving the item to initiate a return or exchange.

Customer Responsibilities

Please ensure that you enter the correct delivery address at checkout. We are not responsible for orders that are undeliverable due to incorrect address information. If a package is returned to us due to an incorrect address, we will refund you the product price minus the original shipping costs.

If you have any questions about our shipping policy or need assistance with your order, please contact us at:

UK Vitalis Health Ltd
support@vitalis-health.co.uk

This policy is effective as of 1/1/2025.